Empathize with those affected and let them know everything is operating as normal.
Posted Jul 15, 2023 - 14:51 UTC
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jul 15, 2023 - 14:41 UTC
As you continue to work through the incident, update your customers frequently.
Posted Jul 15, 2023 - 14:47 UTC
When your product or service isnโ€™t functioning as expected, let your customers know by creating an incident. Communicate early, even if you donโ€™t know exactly whatโ€™s going on.
Posted Jul 15, 2023 - 15:17 UTC